What is Operational
Excellence? WATCH INITIAL VIDEO
Operational Excellence comes as an urgent need to align the efforts of everyone in an Organization in order to
create the right understanding of the purpose of the business.
To define Operational Excellence, we need for the whole population to understand their vital participation in that
process. Everyone must perceive the ownership and co-responsibility that Operational Excellence implies.
The Upper Management layer needs to face serious transformation in their criteria. No longer is it enough just
focusing on Lean Processes for the enterprise to survive. The Market is changing, and so is everything in our
environment. Our focus needs to be "The Customer." In order to achieve business success we need to become highly
effective in providing our market with the products they are demanding that are possible to manufacture or assemble
in our plant, or to market through our current or modified Marketing infrastructure.
Continuous Improvement has for some time been the main
concern for entrepreneurs. Still, some of them have faced such violent changes in the market that their products
are falling off the favor of customers. Technologies and inventions are pushing at high speed and most of the time
this fact produces unpleasant surprises. An efficient factory is obsolete and useless if the customer no longer
needs their product.
The Operational Excellence model creates a new vision:
Everyone in the enterprise must clearly view the process of satisfying customers’ requirements associated with
their function in at work. People must reach such a level of ownership in their workstation either in
administrative or production tasks, that they can clearly see how the value flows and grows at each step, assuring
that this process keeps going in the value chain. At the same time they all must be prepared, empowered, and
motivated to respond proactively to solve any possible interruption or delay in that flow. Teams must be highly
performing at all times without the need for a manager or leader to intervene. This definition of Operational
Excellence requires a high level of commitment from everyone and a strong Culture of Cooperation and
Operational Excellence is an ambitious goal, and each
action must be oriented towards achievement of that optimal enterprise.
Operational Excellence applies to every level and every
person in the organization, from executives all the way down to the employees producing the product. We at MORA
Global Consulting have been helping our customers advance in that direction all the time. The results are
measurable at each step of the journey. The Management task is simplified and Leaders can focus on the creativity
and research necessary to utilize their resources optimally.
We will be glad to help you and your organization!
Visit our New Websites: www.OpExLive.com and www.OpExCulture.com